Withdrawal Policy for Xhjili
This Withdrawal Policy governs the processing of fund withdrawals from a Xhjili account. It operates in conjunction with the Xhjili Terms and Conditions and applies to all withdrawal requests made by the account holder.
Eligibility and Verification
Withdrawals are available only to users who have completed the platform’s verification process. The Company may require identity verification (KYC) and source-of-funds checks prior to processing payouts. The name on the payment method used for a withdrawal must match the account holder’s registered name. Withdrawals may be suspended or denied if false information is provided or if suspicious activity is detected.
Withdrawal Methods
Available withdrawal options depend on jurisdiction, currency, and the deposit methods used. Withdrawals may be issued to the same payment method employed for deposits where applicable, or to a bound cryptocurrency wallet for crypto-related transactions. Fiat withdrawals are generally processed to the payment method on file, subject to the present policy and any method-specific requirements.
Minimums, Limits and Capping
- Minimum withdrawal amount: 40 EUR or equivalent in other currencies.
- Per‑transaction limits: withdrawal amounts per method vary; for card-based withdrawals, the maximum per transaction is up to 1,000 EUR (or equivalent).
- Aggregate limits: daily cap 1,000 EUR; weekly cap 2,500 EUR; monthly cap 15,000 EUR (or equivalent in the account’s currency).
- Requests exceeding per‑method or period limits will be processed in installments as required by the method’s limits and internal policy.
Processing Timeframes
Withdrawal requests are subject to review for compliance and security. The Company aims to approve or reject a withdrawal within two (2) days of submission. Processing times may be extended to accommodate additional verification procedures, anti‑fraud reviews, or other compliance checks. You may cancel a withdrawal request before it is completed; upon cancellation, the funds are returned to your Xhjili balance.
Crypto Withdrawals and Blockchain Confirmations
Crypto withdrawals are transmitted to the wallet bound to your Xhjili account. A withdrawal will be released only after the applicable blockchain confirmations have been satisfactorily received. The required number of confirmations depends on the currency and the conditions set forth in the platform’s Deposit and Withdrawal policies, and withdrawals will be withheld until those confirmations are met.
Fees and Deductions
Withdrawal fees may apply depending on the method, currency, and jurisdiction. The exact fee for a withdrawal is displayed on the withdrawal screen prior to confirmation. Fees may be waived in accordance with internal policy in specific cases; users will be informed of any applicable charges before submission.
Cancellation, Reversal and Settlements
You may cancel a withdrawal request at any time before it is completed. Canceled withdrawals revert to your Xhjili balance and may be used for further wagering or withdrawals in accordance with this policy. The Company is not responsible for funds lost due to actions taken after cancellation or for losses incurred during gameplay after a withdrawal has been initiated but not yet completed.
Chargebacks and Refunds
Chargebacks initiated by the account holder may subject the account to investigation and may result in withholding of funds, account suspension, or termination. The Company may reclaim funds and impose applicable administrative penalties where a chargeback is found to be unwarranted or fraudulent. Refunds are resolved at the Company’s sole discretion and are processed to the original payment method or the account balance, in accordance with applicable laws and the Company’s internal refund policy. If you dispute a withdrawal or related charge, you should promptly communicate with Xhjili support in accordance with the support framework in place.
Compliance, Security and Disclosures
All withdrawals are subject to applicable laws, regulatory requirements, and internal anti‑money‑laundering controls. The Company reserves the right to suspend, delay, or refuse a withdrawal if there is reasonable suspicion of fraud, misrepresentation, or non‑compliance. Users will be notified of any action taken on a withdrawal request by the contact information associated with their account.
Support and Contact
For withdrawal inquiries, access the Help and Support resources within your Xhjili account. The Company will respond in accordance with its support policies and the urgency of the matter.