Introduction
Xhjili is committed to promoting responsible gambling, reducing the potential for gambling-related harm, and supporting customers to play within their financial means. This Responsible Gambling Policy applies to all wagering services, games, promotions and customer accounts operated by Xhjili. It sets out the controls, information and support available to customers and the actions we may take to protect players and maintain a fair gaming environment.
Core Principles
- Player Security — We implement age verification, privacy protections and secure payment processing to prevent underage access and protect personal data.
- Game Security — We uphold fairness and the integrity of games. Results are produced by tested random processes and monitored by independent oversight bodies where applicable.
- Protection Against Gambling Addiction — We pursue prevention, education, and intervention measures and provide access to appropriate support services for customers who disclose or exhibit problematic gambling behavior.
Minors
Xhjili does not permit participation in any wagering activities by individuals under the age of 18. Registration requires confirmation of age, and we implement identity and age-verification checks consistent with applicable law. We reserve the right to suspend or close accounts that fail to meet age verification requirements.
Customer Responsibilities
The decision to gamble rests with the customer. Xhjili provides information about risks and offers controls to help manage play. Customers are expected to gamble within their financial means and to use the available tools to regulate their activity. We reserve the right to intervene where a customer’s activity suggests risk or harm to the customer or others.
Responsible Gaming Controls
Customers may use the following controls to manage risk. Access to these tools is available in the account management area under Responsible Gaming Controls.
Deposit Limits
Players may set Daily, Weekly, and Monthly deposit limits at any time. Limit adjustments must be implemented in a 24-hour cooling-off period before taking effect. Limits can be decreased or lifted at any time and, if increased, must remain in effect for the chosen period before any modification is possible again.
Time-Out
A Time-Out allows a temporary break from betting for a defined period of 1 to 5 days. During Time-Out, wagering activity is blocked. Deposits are blocked, and the customer may request withdrawal of any remaining balance in accordance with applicable verification procedures. Reactivation of the account is only possible after the selected Time-Out period has ended.
Self-Exclusion
Self-Exclusion enables a customer to ban themselves from wagering for a defined period. The minimum self-exclusion period is 6 months; the maximum period may be indefinite. During the self-exclusion period, the customer’s ability to deposit, place bets or withdraw funds is restricted. The customer may initiate a Self-Exclusion request through the designated support channel, and Xhjili will implement the exclusion and take reasonable steps to prevent new accounts or continued access by the excluded individual for the duration of the period. After initiation, re-entry is not permitted for the duration of the exclusion.
Comprehensive Self-Exclusion
Customers who acknowledge that gambling activity has become problematic may request Comprehensive Self-Exclusion. This exclusion applies across all interactive gambling services licensed and regulated by the applicable authority. Once verified and effective, Comprehensive Self-Exclusion is permanent and irrevocable. The customer is advised to seek appropriate professional support services in their jurisdiction.
Assistance and Referrals
Xhjili provides information about problem gambling and facilitates access to recognised support services in the customer’s jurisdiction. While we provide guidance and resources, we do not guarantee outcomes. Customers seeking assistance should engage with approved local services as appropriate.
Data Privacy, Security and Compliance
Data collected for responsible gaming controls is processed in accordance with applicable privacy laws. We collect only information necessary to verify age, enforce limits and manage controls. Personal data is protected by appropriate security measures. The fairness and integrity of games are subject to independent verification and auditing where applicable, ensuring transparent operation.
Administration and Review
This policy is effective as of the date shown below and is subject to periodic review. Xhjili will communicate material changes to customers through the app or site and will update this policy accordingly.
Effective date: 2026-09-14